Availability
99.99%
Target platform availability for Enterprise deployments, measured monthly excluding scheduled maintenance windows communicated in advance.
Availability you can operate on.
Enterprise plans include contractual uptime commitments, support response targets, and remediation credits.
SLA commitments
Support response
Severity-based
Response targets from critical production impact to standard requests, with dedicated enterprise channels.
Credits
Contractual
Service credits apply when monthly availability falls below contractual thresholds, as defined in your order form.
How it works
Availability is measured monthly for Enterprise deployments. Scheduled maintenance windows communicated in advance are excluded. Support response follows severity tiers from production-critical to standard requests. Credits are calculated against the thresholds in your order form when monthly availability falls short. Contact sales for the full enterprise SLA schedule, or review our Trust Center.
Enterprise
Get the full SLA schedule
Talk to sales about uptime, response targets, and credits for your plan.